Is your practice team struggling to cope with increased pressure and demand?
Do your patients feel engaged and happy with their experience when they visit your surgery?
Do you find communicating with your patients challenging?
Here are our top 10 tips to improve patient engagement and flow in a GP practice using patient information/calling screens and check-in screens.
Implementing just some of these tips can significantly enhance patient engagement and streamline the flow through your surgery!
1. Use check-in screens to provide clear, step-by-step instructions for patients on how to check in and what to expect next. E.g. direct patients to specific waiting areas or to follow signage within the building as appropriate.
2. Display real-time updates on patient information screens about waiting times and any delays to manage patient expectations. Jayex provides QView, integrating directly with the Check-in, which shows the patient their position in the waiting room queue.
3. Utilise patient information screens to share educational content about common health issues, preventive care, and healthy lifestyle tips. All Jayex information is provided by the Department for Health and Social Care, meaning information and guidance is up to date with the latest trends and campaigns of focus across the UK.
4. Use mobile options as an alternative to physical check-in to augment capacity and reduce queue time further at your check-in screen. Jayex can provide the practice with a QR code, which when scanned by the patient can support the full check-in process as well as surveys and health check questions.
5. Implement short, interactive surveys on check-in screens to gather patient feedback and improve services. You could also consider using the check-in screen to gather your latest patient demographic information improving patient data collection.
6. Use your screens to greet patients and provide personalised messaging, enhancing the patient experience.
7. Ensure both patient information and check-in screens support multiple languages to cater to a diverse patient population. Jayex supports over 47 international language options.
8. Promote ongoing health campaigns and vaccination drives on patient information screens to increase awareness and participation.
9. Integrate check-in screens with a queue management system to streamline patient flow and reduce waiting times.
10. Display emergency contact information and procedures on patient information screens for quick access in case of an emergency. E.g. 111, local urgent care centre information
Contact Jayex today and we can help you get the most out of your check-in and patient calling solution, improving patient engagement and experience.
