Jayex’s commitment to delivering excellent customer support
As the demand for efficiency in healthcare administration grows, GP practice managers are increasingly turning to automated solutions for patient check-ins and waiting room management. At Jayex, we deliver simple and intuitive solutions with comprehensive customer support.
Our new Service Management Team at Jayex have redefined how we serve our customers. Thanks to the leadership of Lauren Cottrell (Operations Director), Mhairi Gilfillan (Service Delivery Manager) and Mahesh Rabadia (Technical Operations Manager), commitment to customer success and satisfaction has become our primary focus. Our dedicated team has already achieved some remarkable improvements which we are excited to share.
High customer satisfaction
Customer satisfaction is at the heart of Jayex. We are proud to report that our efforts have resulted in an 80%+ customer satisfaction rating that is increasing rapidly, with an average rating currently of 4.5 stars. This reflects our ongoing commitment to listening to customers and continually improving our services based on feedback. In customers own words the below word cloud illustrates the defining qualities of our service.
Same day technical resolution
In our commitment to prompt service, more than half of all incidents are resolved same day (not all can be for reasons of complexity). Our goal is to swiftly deliver solutions that minimise any service disruption. This ensures the best experience for staff and patients.
Optimising incident resolution time
We are continually reducing the incident resolution time. Over the last six months we’ve reduced the average resolution time 10-fold, a clear testament to our dedicated support team. This ensures minimal practice downtime and maximum efficiency.
We’re committed to assuring system stability so you can concentrate on providing the best care for patients.
And we’re not done yet
Most recently, we have introduced Service Review Meetings which you can book here, giving you the chance to engage directly with our Service Management Team. This helps ensure you’re getting the best out of your products and allows us to deliver improvements and truly exceptional service.
We’re focused on continuing to improve incident resolution and developing new customer engagement tools.
A smooth experience from FREE site survey, through installation and beyond
At Jayex we support you on every step of your journey with us, from ensuring the right setup for your Practice space, smooth implementation of optimal waiting room solutions, through to excellent customer service.
We are committed to answering any technical queries surrounding our services, so if you require support, please don’t hesitate to contact our Support Team at support@jayex.com, via our contact form here or on 020 8838 6222 opt 3 and we will be delighted to help you.
