The Customer
Wembley Park Medical Centre moved their practice to a new building. They have a large number of clinicians, which brings in a constant flow of patients. At the time of the move, they switched from a previous check-in screen supplier to Jayex Connect Patient Flow (Patient Check-in and Calling plus additional services). The change was driven by one GP’s recommendation, as the existing screens were unreliable and not the most user-friendly.
Read our case study in full here: Wembley Park Case Study
The Challenge
Frequent technical issues with their existing set up. The older check-in screens were inconsistent and caused patient delays and the interface was difficult to use, with both staff and patients finding the system less intuitive. Administrative staff time was typically used for the check-in interactions which could be saved for other tasks.
The practice has a large number of patients for whom English is not a first language so any systems would need to be inclusive of this. As the practices was moving into a new build location, there were more moving parts and as a result, more variables to address when it came to a successful and smooth installation.
The Solution
After installing Jayex Connect Patient Flow, the system delivered significant improvements enhancing reliability, speeding up check-ins, and reducing wait times managing the process from check-in to queue management. The system has proven valuable and the support team helpful both at installation which was managed throughout, and since going with potential for further optimisation through additional included services.
The Result
Faster and more reliable: The Practice Manager and Reception Manager found Jayex to be more dependable and user-friendly, improving patient check-in speed.
Streamlined user experience: Patients of all ages easily adapted to the new system, reducing queues significantly.
On demand training: The assistant Practice Manager found the Jayex Connect portal and training straightforward. The Reception Manager also appreciated how accessible the training videos were
Responsive support: The Jayex support team resolved any teething issues promptly and followed up to ensure everything worked smoothly.
Time savings: Jayex saved clinicians around 15 minutes daily by streamlining patient calls and saved receptionists 2 minutes per check-in, increasing efficiency.
Reduced congestion: Staff found most patients, including those at an older age, used the check-in screens, easing reception area traffic. This also demonstrated the user-friendliness of the solution for a wider age range.
Read our case study in full here: Wembley Park Case Study