Support Policy


Jayex strive to provide the highest level of service to customers at all times.  We maintain a full Support and Service department with the latest technology operated by a professional team of dedicated software and hardware engineers.  According to the agreements between us, we can provide support for hardware and software by means of:

*  Telephone   *  Email

*  Dial in via internet (Jayex Technology Limited, NACS Code: 8HK26  is authorised via the NHS Connecting for Health Information Governance Statement of Compliance - N3)

*  Repair at our factory  *  On-site service

Standard Warranty
12 months. Covers all parts and labour. Customer responsible for return to and collection from our Service Centre.
Comprehensive On-Site Warranty
12 months. Covers all parts and labour. We will attend site to carry out repairs as technically feasible otherwise collect from customer, repair at our Service Centre and return.
Export Warranty
12 months. Covers all spare parts and repair guidance by email, remote dial in and telephone. If customer can return product for repair then all labour is also included. Customer is responsible for all freight costs.
Extended Warranty
All warranties can be extended annually by quotation.
Out of Warranty
We will offer quotation for any work outside warranty.
Software Support
Download and view our

Software Maintenance - Terms (Support maintenance only terms)

In the first instance customers should report the fault to our Support Department by phone or email to explain the nature of the problem. If possible we will resolve the problem by phone or dial in, otherwise we will issue a returns number or arrange engineer call out as appropriate.




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Jayex Technology Limited

13 Sovereign Business Park

Coronation Road

London, NW10 7QP


Phone: +44 (0)20 8838 6222

Fax: +44 (0)20 8838 3222

Sales email:

Support email: