Jayex Empower NHS Patient Self-Service using InterSystems Ensemble

30th November 2011

InterSystems today announced that Jayex Technology Ltd have selected InterSystems Ensemble® to connect their patient self-service kiosks to existing systems in NHS and private hospitals and clinics.  Kiosks are proving to be one of the most accessible means of rapidly enabling patients to independently manage their appointments, update their personal information, and provide immediate feedback on the care they receive.


Jayex Head of Secondary Care, Vikram Parekh explains the benefits of using a kiosk to prospects at the InterSystems Symposium 2011.

Jayex is a specialist in the delivery of advanced LED and LCD information display systems, queue management and touch screen self check-in solutions.  Jayex chose Ensemble as it provided them with a seamless platform for integration and the development of their new connected applications, and includes comprehensive support for the NHS Interoperability ToolKit (ITK).

Expected efficiency savings across the NHS means that Trusts need a higher level of automation in standard processes to streamline services, save time and money, and release valuable resources back to front-line patient care.  They also need to address the government agenda to empower patients to participate in their care process.  Jayex self-service solutions are addressing these needs, and are already reducing patient queuing-times at some of the NHS’ busiest hospitals.  Future software releases will enable patients to extend their interaction with their healthcare service providers via the Web and mobile phones. 

Jayex Head of Secondary Care, Vikram Parekh said: “Jayex selected Ensemble because InterSystems are market leaders in healthcare interoperability which is one of our key criteria. The ITK will be the key factor in driving the transformation to self-service in the NHS and InterSystems has consistently demonstrated leadership in this area.”

Jayex previously pioneered patient calling screens and self-check-in kiosks in such diverse environments as general practitioner surgeries, airports and council offices.  As Parekh explains, “The widespread deployment of this important technology in healthcare has the potential to revolutionise the patient experience in hospitals in much the same way that self-service has dramatically changed the passenger experience at airports.”

Jonathan Selby, Country Manager UK & Ireland, InterSystems said, “The utilisation of self-service technology provides a fantastic opportunity to build these applications around ITK-compliant solutions.  We are delighted to be partnering with Jayex in leading the charge for the further adoption of this technology across the NHS and independent healthcare sector.”

Selby concludes, “Reducing queuing times is just the beginning.  Jayex have plans for many more applications that will lead to their kiosks having a valuable and lasting impact on the patient experience across UK hospitals.”

Read case study on Patient Self Service at Queen Victoria Hospitals 


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