22 December 2014
Following successful trials elsewhere in the Trust, state-of-the-art self check-in kiosks have been installed at the entrance to the main Outpatient Department at Arrowe Park.
The easy-to-use kiosks will help to reduce the amount of time that patients have to wait to be booked in for their appointment. They will also reduce the need for patients to be escorted to their appointment by staff as the system will automatically direct patients to the appropriate area.
Nici McAllister, Patient Services Manager said, "We have made sure that the system is supported by volunteers who will be on hand to provide assistance and support to those who need it. We had a tremendous uptake of patients using the kiosks, with over 75% of patients using them on the first day". As well as providing an improved patient experience, the introduction of this technology will bring about efficiencies through a reduction in DNAs (non-attendance of appointments).
Four kiosks are located outside the main Outpatient Department, with additional kiosks located in Cardiovascular and Maxillofacial Outpatients Department at Arrowe Park and Dermatology Outpatients Department at Clatterbridge.