13 August 2015
Cwm Taf University Health Board has deployed Jayex’s Enlighten E4 system to manage its outpatient departments across five hospitals. The Jayex solution provides patient check-in and patient calling in the Royal Glamorgan and Prince Charles District General Hospitals as well as three community hospitals: Ysbyty Cwm Cynon, Ysbyty Cwm Rhondda and Dewi Sant Hospital. Electronic outcome forms will follow as a subsequent phase of the project.
The Health Board serves a population of around 290,000 people in Merthyr Tydfil and Rhondda Cynon Taf, and neighbouring areas north of Cardiff. The solution will allow patients to register their arrival in the clinic, view and update their demographic details, and provide data such as mobile phone numbers for future paperless communication including a “text & remind” service.
Doctors, nurses and other clinical staff will call the patients directly from consulting and clinic rooms using display screens in patient waiting areas. When not being used for patient calling, the screens will display a range of health information. The solution will talk directly to Myrddin, the national Patient Administration System for Wales, following work done with NHS Wales Informatics Service (NWIS).
Alan Lewis, Directorate Manager for Anaesthetics, Critical Care and Theatres commented: “I am very pleased that CTUHB & Wales Government supported the capital bid to invest in Patient self-service check-in. This will provide us with the opportunity to modernise all of the Outpatient Departments in the Health Board, whilst promoting the entire patient experience with improved patient flow and enhanced communication. It will allow us to become more efficient and ensure reliable capture of clinic data. Patient self-service check-in also fits in with our overall strategy of moving to a reduction in paper-based records and processes whilst moving towards electronic records.”