Jayex selected at 120 East London GP Practices

12 September 2016

Jayex have won a contract to install their MediaCall hosted digital media, patient calling and Enlighten Arrivals solutions to more than 120 East London practices for Havering, Redbridge, Barking & Dagenham CCG GP practices, helping to deliver health & well-being messages, patient centric education in multiple languages and improving patient data & access. The Jayex team look forward to continuing to support this very important area of London, one of the most challenged health economies, bar none, in the country, and deliver real value for the NHS.

Patient Arrivals - NHS Gloucester CCG

7 September 2016

Jayex have recently installed 52 patient arrivals touch screens at GP practices in the Gloucestershire CCG region for NHS CENTRAL SOUTHERN COMMISSIONING SUPPORT UNIT. The project was delivered in budget, on time and involved a mix of legacy upgrades and new sites, Enlighten E4 deployment integration with EMIS & VISION, surveys and installation of power & data, along with providing hardware support for SystmOne practices. With Enlighten E4 practices are able to have patients check the accuracy of their contact information as part of the check-in process, or add-in missing information easily.

Thoko Owino (CSU project Manager) said “Well done to you guys... this has been a brilliant project”.

Enlighten E4 integrated with TPP SystmOne appointments

18 August 2016

SystmOne Kiosk On 27th July 2016 NHS Digital approved and certified the pairing of Jayex's Enlighten E4 patient arrivals self-check-in system with TPP SystmOne appointments for full roll-out across NHS England GP practices.


Participating SystmOne practices will benefit by using the Enlighten arrivals platform to review or capture information such as the patient’s email & mobile, this is essential to drive adoption of on-line services. As part of the trials where 548 patients checked-in via the Enlighten Touch Screen interface, 62 mobile phone numbers and 78 email addresses were flagged as missing or incorrect and updated by the patient using the touch screen, or were directed to reception to capture the information before successfully updating SystmOne.


Up to 11 contact or demographic fields can be reviewed or missing information captured. Changes made by patients are notified to reception staff in real time, who can validate and file back to SystmOne with a few mouse clicks. Other key features include over 48 languages for check-in, patient follow consent, patient on-screen messages, check-in & check-out surveys.


Jayex is currently the only provider with integration to EMIS / VISION & TPP SystmOne, on all platforms, for both patient call & self-arrivals and has further integration with the Community & Acute sector. The integrated solution enables the practice to set “flags” to review or capture missing and incorrect data allowing the receptionist to see changes made by the patient in real time (by pushing a report to the Enlighten appointments page) where they can validate any changes and file back to the patient record in SystmOne with a few mouse clicks.

Nick Fernando appointed as Managing Director

1 September 2015

 nick fernando jayex

Jayex Technology appoints Nick Fernando as new Managing Director.

Nick brings his considerable experience as past Managing Director, Europe for Exelis Inc. to the company.

"I am delighted to have joined Jayex Technology and look forward to leading the company to its next phase of growth and innovation.

Having worked in technology focused organisations for the past 25 years including Philips Healthcare and Exelis Visual Information Solutions, I look forward to bringing my expertise, knowledge and technological innovation to further enhance our customers' experience and bring even greater value to our communities across our Check-in, Calling, Media and Digital Signage solutions.

Jayex has a long and established history of developing unique solutions that continually save time and money for our clients, whilst improving levels of efficiency and user satisfaction and engagement. We at Jayex will continue to enhance our products and bring new innovations across the desktop, server, enterprise and mobile platforms, by using the very latest developments in technology and utilising Jayex's highly informed and skilled developers."

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Cwm Taf chooses Jayex

13 August 2015

 Cwm Taf go live

Cwm Taf University Health Board has deployed Jayex’s Enlighten E4 system to manage its outpatient departments across five hospitals. The Jayex solution provides patient check-in and patient calling in the Royal Glamorgan and Prince Charles District General Hospitals as well as three community hospitals: Ysbyty Cwm Cynon, Ysbyty Cwm Rhondda and Dewi Sant Hospital. Electronic outcome forms will follow as a subsequent phase of the project.

The Health Board serves a population of around 290,000 people in Merthyr Tydfil and Rhondda Cynon Taf, and neighbouring areas north of Cardiff. The solution will allow patients to register their arrival in the clinic, view and update their demographic details, and provide data such as mobile phone numbers for future paperless communication including a “text & remind” service.

Doctors, nurses and other clinical staff will call the patients directly from consulting and clinic rooms using display screens in patient waiting areas. When not being used for patient calling, the screens will display a range of health information. The solution will talk directly to Myrddin, the national Patient Administration System for Wales, following work done with NHS Wales Informatics Service (NWIS).

Alan Lewis, Directorate Manager for Anaesthetics, Critical Care and Theatres commented: “I am very pleased that CTUHB & Wales Government supported the capital bid to invest in Patient self-service check-in. This will provide us with the opportunity to modernise all of the Outpatient Departments in the Health Board, whilst promoting the entire patient experience with improved patient flow and enhanced communication. It will allow us to become more efficient and ensure reliable capture of clinic data. Patient self-service check-in also fits in with our overall strategy of moving to a reduction in paper-based records and processes whilst moving towards electronic records.”

Cwm Taf University Health Board link.

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E4 accredited by Experian

11 March 2015

Experian-Accreditation Enlighten E4 achieves accreditation with Experian QAS.

 Many GP or hospital self-service check in kiosks are implemented to improve the flow of patients passing through but don't check key contact information or preferences, therefore personal data becomes outdated over time. This in turn leads to outdated information being used to send important and often confidential information to patients.

Communicating with patients effectively is key to driving cost and efficiency savings in the NHS. For example, sending appointment reminders to patients is an important step towards reducing the £600m annual cost associated with missed appointments.* However, without the correct patient details and their preferred channel, this exercise is futile. Jayex have revolutionised the value of self-service check in by integrating data quality and personal preference checks. Jayex have integrated QAS Pro into their self service kiosk system, Enlighten, which means patient addresses can now be quickly validated and updated as part of the self-service check in procedure. In doing so, they equip trusts and health boards with the information they need to make savings through timely and effective communications.

The self-service kiosks are more confidential and consistent than traditional methods of updating patientQAS-Postcode  details. The modernised process with seamlessly integrated data capture tools avoids the risk of human error and lets busy staff focus on other tasks.

Jayex found the perfect partner in Experian QAS. Vik Parekh, Head of Secondary Care, explains that this decision immediately solved a problem that had existed for a number of years. "We had worked within the hospital environment before, but we always found the standard approach of deploying simple queue busting or  even superficial checks was actually creating huge data quality problems for the future.

In effect, NHS Trusts were regressing and devaluing their current processes by partial automation and incomplete check-in workflows. With Experian QAS, we are working with an advanced solution that enhances this process significantly."  www.QAS.co.uk

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St. James's - Dublin selects Jayex

 

24 February 2015

St James's Hospital, Dublin, the largest hospital in Ireland has selected Jayex Technology to provide Self Service and Patient Calling Solutions within their Outpatients Department.St-James-Dublin

The project, in partnership with Jayex's Irish partner Grapevine Solutions Ltd, will see the hospital transform itself to the latest technology to give their patients a more efficient and better experience. The first part of the system goes live in March 2015.


Paresh-Makwana The project is the first joint deployment between Jayex Technology Limited and Grapevine Solutions Limited.   Paresh Makwana, Business Development Manager at Jayex Technology commented: " The fact that the leading hospital in Ireland has chosen to work with Jayex after an extensive selection and testing process is a vote of confidence in the Jayex Enlighten patient flow managment solution."

The hospital has identified the following benefits :

  • The elimination of queues in the OPD and reduced waiting times in clinics
  • Faster patient throughput in the OPD
  • Improved data quality through patient correction of their demographics at kiosk
  • Improved patient experience including a survey portal
  • Clinician efficiencies through electronic patient calling
  • Improved communication with patients by broadcasting specific messages to identified groups through check in kiosks and screens

 St. James's Hospital Dublin

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Jayex Certified ISO 27001

 

11 February 2015

Jayex-ISO-27001

Matteo-MarcoliniThe independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates Jayex Technology's commitment to customer service and quality in delivery.

ISO 27001 is designed help establish and maintain an effective information management system, using a continual improvement approach. It implements the Organisation for Economic Cooperation and Development principles, governing security of information and network systems. Certified organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.

Matteo Marcolini, Operations Manager said, "We are particularly pleased to have achieved ISO 27001 certification as it underlines our commitment to our customers and our focus on quality. Not many customers get to see their suppliers' 'back-office' activities. This recognition demonstrates we can provide a quality solution from quotation to delivery."

The benefits of registration to the ISO 27001 standard include:-

  • Streamlining an organisation's procedures.
  • Bringing consistency to an organisation's service delivery.
  • Reducing cost and rework.
  • Improving an organisation's management practices.

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Easy Check-In at Wirral

 

22 December 2014

Easy-check-in-at-Wirral

Following successful trials elsewhere in the Trust, state-of-the-art self check-in kiosks have been installed at the entrance to the main Outpatient Department at Arrowe Park.

The easy-to-use kiosks will help to reduce the amount of time that patients have to wait to be booked in for their appointment. They will also reduce the need for patients to be escorted to their appointment by staff as the system will automatically direct patients to the appropriate area.


Nici McAllister, Patient Services Manager said, "We have made sure that the system is supported by volunteers who will be on hand to provide assistance and support to those who need it. We had a tremendous uptake of patients using the kiosks, with over 75% of patients using them on the first day". As well as providing an improved patient experience, the introduction of this technology will bring about efficiencies through a reduction in DNAs (non-attendance of appointments).


Four kiosks are located outside the main Outpatient Department, with additional kiosks located in Cardiovascular and Maxillofacial Outpatients Department at Arrowe Park and Dermatology Outpatients Department at Clatterbridge.

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RNIB

 13 November 2014

RNIB

With the objective to develop technology that benefits all sections of the community Jayex have worked closely with the RNIB (Royal National Institute for the Blind) and implemented their recommendations to improve the visual design on their Enlighten touch screen application. Vision impaired patients can now select this option at the outset.

 

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Commissioning Show

Bob-Marsh-Commissioning-2014

26 June 2014

Jayex were an official sponsor of this year's Commissioning show at Excel, London.

Bob Marsh, Director gave a keynote lecture to an audience of CCGs, CSUs and GPs on improving patient satisfaction through technology.

Jayex exhibited Multi-media information screens, Patient Call forward, Enlighten touch kiosks and mobile technologies designed to deliver significant practice improvements and savings.

Surgeries can clean and capture essential information whilst saving time with patient arrival, treatment, experience, back office & follow up processes.

  "What's important about this conference is that it brings together the CCGs, the NHS and the social care world. It gives people an opportunity to think about these problems outside the traditional silos. Until we start doing that the rhetoric about integration will remain just that."

RT Hon Stephen Dorrell

 Commissioning 2014

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ICHT contract awarded to Jayex

Charing-cross-hospital 

20 February 2014

Jayex were awarded the largest ever contract to implement a patient flow management system for Imperial College Healthcare NHS Trust (ICHT). This is reliably believed to be the largest such contract anywhere in the world to date. Over 30 companies from the US and Europe participated in the protracted OJEU tender process, with Jayex finally emerging best for technology and value.

The Trust comprises the large world famous Charing Cross, Hammersmith, Western Eye, Queen Charlotte & Chelsea, and St. Mary's Hospitals. The Jayex project team have so far implemented over 50 check-in kiosks, and 45 patient calling screens in the initial phase. The Enlighten E4 software platform is integrated with the Cerner Millennium PAS. The project has been an ambitious challenge for both the Trust and the company .........read full case study: Case Study

www.imperial.nhs.uk

 

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EHI Conference 2013

6 November 2013

EHI-NEC-2013

The Jayex team attended this year's conference in full force to demonstrate the complete range of solutions. We met partners and customers alike several of whom commented "we didn't know you offered all that ...". Jayex indeed offer a lot more then just self check-in and patient call. In particular our outcomes and pre-op solutions attracted immense interest.

Conference organisers released the following news :

Nobody ever doubted NHS England's determination to bring about real change in healthcare IT, or to open up healthcare data to more users; including patients. However, over the past year or so there have been so many ideas and initiatives pouring out of Leeds that it has been hard to see how they all join up.

On the first day of EHI Live 2013,  there were indications of how things may fall into place. Both NHS England's director of patients and  information, Tim Kelsey, and its director of strategic systems and technology, Beverley Bryant, indicated that the Information Services Commissioning Group will take firm charge of the plans coming out of different national bodies, and make sure they speak with "one voice".

EHI-NEC-13 Predictably, the ICSG is also effectively becoming an organisation in its own right, and is about to have a website. Meanwhile, Bryant  also indicated that some £20m of the first round of 'Safer Hospitals, Safer Wards: Technology Fund' money will go on open source projects, and that there will be some co-ordination of the work done by the 20 pilots.

NHS England is also supporting EHI Intelligence's Clinical Digital Maturity Index, which launched at the show, as a way of finding out how best to fill in the gaps in trust administrative and clinical systems. Elsewhere at the event, Professor Jonathan Kay told the second CCIO Leaders Network Annual Conference that chief clinical information officers were also developing - and starting to work in teams.

The nuts and bolts of how to build effective, safe IT systems were the focus of the second day of EHI Live 2013. Away from the show, the Academy of Royal Medical Colleges issued a huge report on healthcare technology, calling for standardised records to support patient care and secondary uses, with coding built in from the start.

Meanwhile, Dr Maureen Baker, the clinical director for patient safety at the Health and Social Care information Centre, called for the NHS to make greater use of safety standards and safety cases at one session of the show. She went on to argue that a similar approach needs to be adopted for apps in the HANDI Health Apps stream. The regulation of medical apps has emerged as a big issue at EHI Live 2013, with some wary of stifling development, and others arguing the time has now come to apply some rigour. Dr Baker argued that the systems for regulating medical devices will not apply to apps, but NHS England is looking at the work the US Food and Drug Administration has done on regulating apps that turn devices into medical devices.

Join the debate on our comment button. A story that is certain to get comments is the news that NHS England is doubling the size of NHSmail inboxes ahead of the development of NHSmail2. But will this be enough to solve the perennial grumbles about the capacity of the system? Finally, EHI has launched a new Health CIO Network to act as a platform to give chief information officers and other senior healthcare IT leaders greater professional recognition, and to help them influence policy at a national and local level. Watch www.ehi.co.uk for more information.

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Jayex at the Best Practice Show

17 October 2013

Best-Practice-Exhibition

Jayex attended the Best Practice Show - October 2013 to demonstrate the latest developments in technology to Practice Managers and Doctors.

The National Associaiton of Primary Care has announced that Best Practice 2013 will be a new vehicle for the NAPC Annual Conference. Here is a message from Dr Charles Alessi, NAPC Chairman:

"I am delighted to tell you about an exciting new development for our annual NAPC event. The NAPC have now joined forces with healthcare event organiser CloserStill, to develop Best Practice 2013, which will act as the vehicle for the annual conference This allows the NAPC event to deliver even more content to even more people, in a much more professional format – see the Commissioning Show, Pharmacy Show or Acute & General Medicine for examples.

Best-Practice-Show-2013

The Jayex team are here to engage with Practice Managers and show that Jayex is not just patient calling but also self Check-in, e-surveys, questionnaires and web media digital signage. 

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Kiosk trial for Friends & Family Test

19 August 2013

Queen-Victoria-Hospital

Queen Victoria Hospital NHS Foundation Trust is piloting the use of self check-in kiosks and other touch screen devices to do the Friends and Family Test. The trust's operational service improvement lead Stephanie Joyce said the trust is working with kiosk provider Jayex on the use of different devices to gather patient feedback.

"It's about giving patients as many different opportunities to provide feedback to us as possible," she said.

The pilot starts in late autumn and will trial which devices are best for different areas of the hospital with a final solution expected to be in place by next April. Queen Victoria is also looking to develop a patient portal with Jayex that people could visit before or after their appointment to check their data, see information related to their condition and complete the Friends and Family survey.

"We have the funding agreed for it and it's in development stage. There's so much functionality available so it's about prioritising where we want to start," she explained.

Joyce said the trust installed the kiosks at the start of 2012 and is now looking to optimise their use in a number of areas. Reporting from the check-in software is helping the trust understand why certain clinics are bottle-necking or not running smoothly at specific times, leading to a redesign of how clinics are booked and how QVH-Kioskstemplates are structured.

Jayex Technology said its kiosks are the first to achieve Interoperability Toolkit accreditation using InterSystem's Ensemble integration engine. Head of secondary care, Vik Parekh, said the company's goal is for all customers to migrate to ITK. Some trusts are already using ITK standard messaging to interact directly with their patient administration systems, allowing patients to update their demographic details.

At other NHS Trusts, between 70-90% of patients are using the kiosks and 70% are changing demographic details, he said. Trusts have also found that patients are more willing to give certain information, such as ethnicity, using a kiosk rather than in person.

Read original article by Rebecca Todd :

http://www.ehi.co.uk/news/acute-care/8840/kiosk-trial-for-friends-&-family-test

 

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