"As a growing practice and forward thinking one, we looked into ways of assisting the frontline staff, also reducing patients waiting to book in. Jayex was the one we decided to use and all I can say is wow!
The Web Media was the one we went for, we purchased two screens and a self arrival touch screen this enables patients who have a pre-booked appointment to book themselves in, this reduces standing in a queue, it also allows me to put messages on, like reminding patients to update their details, DNAs, also if a patient is seeing the practice nurse it reminds them to request a flu jab. In only a few days the reception staff have noticed a big difference in the length of queues, also patients are less irritated.
The web media is far better then I imagined, this allows us to call patients out loud and direct them to the correct room (clinicians do not need to leave their desks!!) the web media allows us to customise what is being shown, You can schedule different NHS adverts for specific clinics, ice: baby clinic has baby related adverts such as flu nasal spray, second hand smoking, etc. It also allows us to put power point presentations on to the screens. You can change, update as often as needed with simple steps, even our doctors are having fun with it!
This has now become a talking point in the waiting room. The installation was quick and at a time appropriate to us, the service was timely and Tim took his time with us to ensure we understood everything. He also stressed that there is help at the end of a phone call, or email, and that he would come out again if needed. I would highly recommend this system and also the company"
Bev Knight, Practice Manager, Chapeltown Family Surgery, Leeds.
Download brochure 501-Webmedia-M4.pdf